Common Log in Issues

Common issues that can result in a failed log in are listed below. If you have tried the solutions listed below and are still unable to log in to your transaction center or management console, please call Technical Support at 888-711-3800, or use the live chat link at the top of any web page.


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Forgotten Password

Both the transaction center and management console provide forgotten password links on the log in page. You can use these links to have a temporary password sent to the email address on record. Once you log in using a temporary password, you will be forced to change your password. Edit

Management Console

Enter your user name in the Username box and click on the "Enter your username above, and then click here" link at the bottom of the page. Your temporary password will be sent to the main address where you receive the invoices from your Internet Store or BuyMe Buttons.

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Transaction Center

Click the "Forgot Password? Click Here' link on the log in page. Enter your transaction center ID in the box given, and click Submit. Your temporary password will be sent to the email address where you receive your nightly batch reports.
NOTE: This is only for the admin user of the account. All other users must contact the admin user to reset their password.
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CAPS Lock

All user names and passwords in the system are case-sensitive. Make sure your CAPS lock is off. Top

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Copy/Paste

If you copied the password from your log in email, be careful not to copy any added spaces either at the beginning or the end of the password. Try typing the password instead of copying and pasting the password. Top Edit

Cookies Disabled

The management console and transaction center both store a cookie within your web browser to keep your authenticated session open. If your web browser is set to not accept cookies, you will not be able to log in to either the management console or transaction center. Edit

Internet Explorer

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Firefox


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Safari

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Stored Passwords

Your transaction center password grants access to a site where sensitive information is stored and can be used. This password expires and must be changed every 45 days. It is also a good practice to periodically change your management console password as well. For these reasons, we do not recommend that you store your transaction center password in your browser’s memory. To clear any passwords saved in your browser: Edit

Internet Explorer

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Firefox

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Safari

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