EditA credit is an action performed on a
settled transaction whereby a merchant refunds an amount charged to a customer's card. Credits can be issued for part or the entire amount of the settled transaction.
Edit- Log in to your transaction center.
- Go to Virtual Terminal-->Submit Void/Return
- Enter any search criteria you wish in the search fields (or none if you so wish), and click the Begin Search button.
- The next screen will show all transactions that match the search criteria. Click on the spy glass icon next to the transaction you wish to credit.
- Scroll to the bottom of the transaction's details screen; you will see an option to credit the transaction. Type in the amount you wish to credit and click the Submit button.
TIP: If you issue a partial credit on a transaction and later need to refund an additional amount, you may do so, as long as the sum of all credits does not exceed the amount
settled. A void is performed on an
authorized but not
settled transaction and cancels the authorization issued on the card. Once you void a transaction, you will not be able to perform any further functions on the transaction.
Edit- Log in to your transaction center.
- Go to Virtual Terminal-->Submit Void/Return
- Enter any search criteria you wish in the search fields (or none if you so wish), and click the Begin Search button.
- The next screen will show all transactions that match the search criteria. Click on the spy glass icon next to the transaction you wish to void.
- Scroll to the bottom of the transaction's details screen; you will see an option to void the transaction. Click on the check box next to Void Transaction and click the Submit button.